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Privacy Policy

Privacy Policy – NelsB&B

Effective Date: 01/01/2026

  1. Introduction

NelsB&B (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website, WhatsApp, phone, and booking platforms.

 

  1. Information We Collect

We may collect the following information:

2.1 Personal Information

  • Full name
  • Phone number
  • Email address

2.2 Booking Information

  • Check-in and check-out dates
  • Number of guests
  • Room preferences
  • Special requests

2.3 Payment Information

  • Payment method (cash, EFT, card)
  • Transaction details (we do not store card details)

2.4 Communication Data

  • Messages sent via WhatsApp, phone, email, or booking platforms
  • Enquiries and support interactions

 

  1. How We Use Your Information

We use your information to:

  • Process and manage your booking
  • Communicate with you regarding your stay
  • Confirm reservations and payments
  • Provide customer support
  • Improve our services
  • Comply with legal and regulatory requirements

 

  1. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Booking platforms (e.g. Booking.com, Airbnb)
  • Payment service providers
  • Service providers assisting with operations
  • Authorities where required by law

 

  1. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure storage of data
  • Controlled access to information
  • Use of trusted systems and platforms

However, no method of transmission over the internet is completely secure.

 

  1. Data Retention

We retain your information only as long as necessary to:

  • Fulfil your booking
  • Maintain records for business and legal purposes

 

  1. Your Rights

In terms of POPIA, you have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to the processing of your data

To exercise these rights, please contact us.

 

  1. Third-Party Platforms

We may receive bookings or enquiries through third-party platforms such as:

  • Booking.com
  • Airbnb
  • WhatsApp

Your use of these platforms is also subject to their own privacy policies.

 

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

 

  1. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

NelsB&B
Address: 3 Mandulia Street, West Acres, Mbombela, 1201
Phone: +27 60 879 2546
Email: nelsbnb@gmail.com

 

  1. Consent

By using our services, you agree to the collection and use of your information as outlined in this Privacy Policy.